Terms & Conditions and Indemnity

 

POPI Act

Shingalana Guest House adheres to the POPI Act in order to protect our guests from harm and their right to privacy.  We ensure the integrity and safekeeping of personal information in our possession or under our control.  We will take steps to prevent the information being lost or damaged, or unlawfully accessed.

 

Proof of Identification

 

It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the guest house.  damage to persons or property is experienced by a guest. Should any action by a guest be deemed inappropriate by the Guest  House, or if any inappropriate behaviour is brought to the attention of the Guest House, the Guest House reserves the right, after the allegations have been investigated, to take action against the guest.

 

Valuables

 

Shingalana Guest House or the owners does not accept any liability for loss of or damage to any valuables or property belonging to guests.  It is therefore the sole responsibility of all guests to make arrangements for adequate insurance coverage on all valuable items prior to arrival at Shingalana Guest House.  This includes but is not limited to, photographic equipment, laptops or other electronic devices, jewellery, cash and vehicles.

 

Loss or Damage to Shingalana Guest House

 

Should Shingalana Guest House suffer any loss or damage as a result of an act or omission by a guest or visitor of a guest, the guest will remain liable for full reimbursement of such loss or damage incurred and will be billed accordingly.

 

Right of Admission Reserved

 

Shingalana Guest House at all times reserves the full right of admission and accepts no liability for any loss or damage that may result from the legal and reasonable exercising of such rights.

 

Swimming Pool

 

Any guest or their visitors using the swimming pool and surrounding area are utilising such facilities entirely at their own risk and that they are fully aware that there are no lifesaving facilities of any nature provided and therefore indemnify Shingalana Guest House and the owners of this facility in full and shall have no claim of whatsoever nature against the Shingalana Guest House and the owners including any claim from any injury/ bodily harm/death and or/loss of property which could arise from the use of this facility.

 

Parking Lot

 

Parking is available free of charge for all guests.  Do not park in front or in the way of the electrical gate or cause any parking obstructions.  Do not leave any valuables inside your car while it is parked.  We cannot accept responsibility for the loss or theft of any such articles while your car is parked on our premises.  Parking is at own risk.

 

Minors

 

Minors are the sole responsibility of the parents, guardian(s) or the person or persons in whose care they are whilst at Shingalana Guest House or whilst using its facilities.  Youngsters must be under adult supervision at all times.

 

Non-Smoking – In Rooms

 

Shingalana Guest House, in recognition of Health, Safety and Environment concerns, is committed to providing and maintaining a safe and healthy working environment for all its employees, visitors and contractors.  Shingalana Guest House is a Non-Smoking in Rooms and your co-operation in this regard will be appreciated.  Smoking is permitted and designated outside areas.  Smokers are invited not to smoke immediately outside the entrances or open windows.  Please use provided ashtrays and keep area cigarette free.

 

Check In / Check Out

 

Check-in time starts at 14h00, All outstanding balances are due on arrival and payable before check-in.  Keys will be handed over to the guest after payment and administration at all times. The office closes at about 20:00 for late arrival, please arrange it prior to check-in.

Check-out is at 10:00am, later check-out is possible by arrangement only.  The cost for replacement of lost room keys and remotes or damaged locks is applicable and to be paid immediately in cash.

 

Noise Levels

 

As Shingalana Guest House is situated in a residential area, guests are expected to show consideration fellow guests by keeping noise levels to a minimum.  It is not allowed to play music out of any vehicle, units or stereo systems.  Bad behaviour and excessive noise are not tolerated.  Noise timeout is 21:30 during the week and 23:00 on weekends.  The braai area must be vacated by 23:00. No singing or gatherings may be allowed in the apartments, parking areas or leisure areas.

 

No-show

If the guest doesn’t show up they will be charged the total price of the reservation.

 

Prepayment / Deposit

The guest will be charged a non-refundable prepayment of the total price of the reservation anytime to make a confirmed booking.

 

Groups

 

No parties/drinking or events for groups.

No special conditions apply for groups.

No food/alcohol in the rooms.

 

House rules

 

NO Self-Catering

This guest must agree to our house rules.

Respect all other guests.

Pets are not allowed.